Flower Delivery Ickenham – Terms & Conditions

Introduction

Welcome to the Terms & Conditions for Flower Delivery Ickenham. These Terms & Conditions ('Terms') govern your use of our e-commerce website and our flower delivery services in Ickenham and surrounding areas. By placing an order with us, you agree to be bound by these Terms. We advise all customers to read these Terms carefully before making a purchase. If you have any concerns or do not agree with any part of these Terms, please refrain from using our services.

Definitions

In these Terms:

• ‘We’, ‘Us’, and ‘Our’ refer to the provider of online flower delivery in Ickenham.
• ‘You’, and ‘Your’ refer to the customer or person placing an order.
• ‘Website’ means our official website used to order flowers for delivery in Ickenham.
• ‘Products’ means the flowers and any other items for sale on the Website.
• ‘Service Area’ includes Ickenham and nearby locations within our stated delivery radius.

General Information

These Terms apply to all orders placed through our e-commerce website for flower deliveries within Ickenham and its surrounding areas. We reserve the right to amend these Terms from time to time. Any changes will be effective immediately once posted on our Website. Continued use of the Website and services after changes are made constitutes your acceptance of the revised Terms.

Order Process

To place an order for flower delivery in Ickenham, you must:

• Navigate the product selection on our Website.
• Add desired floral arrangements or associated products to your basket.
• Proceed to checkout, providing accurate delivery details, including postcode, recipient name, and contact information.
• Select the preferred delivery date and any extras as available.
• Review your order, including all items, delivery details, and final pricing.
• Submit payment using one of the accepted payment methods.

Upon successful payment, you will receive an automated email order confirmation. Your order is only considered accepted once you have received this confirmation. Should there be any issues, such as unavailability of selected products, we will contact you to discuss alternatives or provide a refund.

We reserve the right to accept or decline orders at our discretion. Orders for delivery outside our Service Area may not be fulfilled. If an order is not accepted, for any reason, a full refund will be issued.

Product Description and Substitution

We aim to provide accurate descriptions and images for all flowers and floral arrangements on our Website. As flowers are seasonal and subject to availability, there may be occasions where substitutions are necessary. If a certain flower or product is unavailable, we reserve the right to substitute with an item of equal quality and value, matching the style and colour scheme as closely as possible. Should a significant substitution be required, we will attempt to contact you to discuss alternatives.

Please note that due to the natural nature of flowers, some variation in colour, size, and shape is to be expected. All products displayed are examples and may vary slightly upon delivery.

Delivery Policy

We deliver flowers across Ickenham and its surrounding areas, subject to our Service Area limitations. Same-day and next-day delivery options are available for specific arrangements; details are provided at checkout. We do our utmost to deliver flowers on your chosen date. However, delivery times cannot be guaranteed due to factors beyond our control, such as traffic or weather conditions.

If the recipient is not available at the delivery address, we may attempt to leave the flowers with a neighbour, at a safe location, or attempt redelivery later. A delivery card will be left when possible to notify the recipient of the attempted delivery or the arrangement made. We are not liable for failed deliveries due to incorrect or incomplete address details provided by the customer.

Risk in the products passes to you upon delivery at the provided address or, if left with a neighbour or safe place, at the point deemed delivered by our driver or courier.

Payment Terms

All prices on our Website are quoted in Pounds Sterling (GBP) and include VAT where applicable. Payment is required in full at the time of order using one of the payment methods displayed on our Website, which may include major credit and debit cards, and secure online payment services.

We take reasonable care to ensure our Website is secure and your payment details are protected. However, we cannot be held responsible for any loss you may suffer if a third party procures unauthorised access to any data, provided you have not proven negligence on our part.

We reserve the right to change prices at any time but such changes will not affect orders for which payment has already been received and order confirmation issued.

Cancellation Policy

If you wish to cancel an order for flower delivery in Ickenham, you must do so as soon as possible. Cancellations are only accepted before the order has been prepared or dispatched. Once flowers have been arranged and/or dispatched for delivery, cancellations cannot be processed due to the perishable nature of our products.

To request a cancellation, please contact us using the information provided on our Website, quoting your order number. If cancellation is possible, any payment made will be refunded in full to the original payment method. Refunds typically take 3-5 working days depending on your card issuer or payment provider.

If you wish to make amendments to your order or delivery details, please notify us as soon as possible. While we will do our best to accommodate changes, we cannot guarantee amendments once the order is being processed.

Returns and Refunds

Due to the perishable nature of fresh flowers, we are unable to accept returns unless your product arrives damaged, wilted, or is not as described. Should there be an issue with your delivery, please notify us within 24 hours of receipt with photographic evidence when possible. We will investigate and, at our discretion, offer a replacement delivery or a full/partial refund as appropriate.

Refunds, when approved, will be processed using the original payment method. Our goal is to ensure every customer is satisfied with their flower delivery in Ickenham, and we will handle complaints in accordance with UK consumer protection law.

Customer Obligations

Customers are responsible for providing accurate recipient and delivery information. We accept no liability for failed or delayed deliveries due to incorrect addresses, contact numbers, or other data supplied by you. You must ensure you have the authority to order flowers to be delivered to your chosen recipient. Abuse of our services or violation of these Terms may result in your account being suspended or orders declined.

Liability

Our liability for any loss or damage arising in connection with your order is strictly limited to the purchase price of your order. However, this does not exclude or limit in any way our liability to you where it would be unlawful to do so: this includes liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

Except as stated above, we shall not be liable for any indirect or consequential losses, loss of profits, loss of opportunity, or business interruption, arising from your use of our website, flower delivery service, or inability to use these resources.

We will not be held liable for any delay or failure to perform our obligations under these Terms if such delay or failure is caused by events outside our reasonable control, including but not limited to strikes, natural disasters, adverse weather, or supply shortages.

Intellectual Property

All content on our Website, including images, product descriptions, logos, and design layout, are the property of Flower Delivery Ickenham or our licensors. No part of the Website may be reproduced, copied, or used without our written consent.

Privacy Policy

We collect and process personal data in accordance with the UK General Data Protection Regulation (GDPR) and relevant UK data protection laws. Your details are used only for processing orders, delivery, and customer service. We do not sell or share your data with third parties except as required for providing our flower delivery service in Ickenham.

Governing Law

These Terms & Conditions and any disputes arising in connection with them are governed by the laws of England and Wales. By using our Website and services, you accept that the courts of England and Wales will have exclusive jurisdiction to resolve any disputes or claims.

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be deemed severed from the remainder, which will remain in full force and effect.

Entire Agreement

These Terms constitute the entire agreement between you and us regarding the use of our Website and flower delivery service in Ickenham. No other terms, representations or statements, written or oral, form part of this contract.

Contact and Customer Service

Should you have any queries regarding these Terms & Conditions, or require assistance with your order, please refer to the contact methods provided on our Website.

Note: These Terms & Conditions apply to all customers ordering flower delivery in Ickenham and surrounding areas serviced by us.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Ickenham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Ickenham.

For assistance with orders, returns or account queries, please fill out the Contact Us form.