Returns, Refunds & Freshness Guarantee for Flower Delivery Ickenham
Our Commitment to Freshness and Quality
As a trusted local florist, Flower Delivery Ickenham is committed to providing the freshest flowers for homes and businesses throughout Ickenham and nearby areas. We understand that your experience depends on quality, reliability, and trust—values at the core of our service. Our Fresh Flowers Guarantee ensures every bouquet is delivered with care and arrives at your door in optimal condition.
Freshness Guarantee & Window
We guarantee that all our flowers are delivered as fresh as possible. Our arrangements are typically created on the day of delivery using premium, locally sourced blooms whenever possible. We expect our flowers to remain beautiful for a minimum of 5 days from their arrival, provided they are cared for according to our flower care instructions. If you experience any issues with the freshness of your arrangement within this window, please contact us immediately so we can resolve the matter swiftly.
Damaged-on-Arrival Policy
We take utmost care in the preparation and delivery of your order. However, if your flowers are damaged or wilted upon arrival, please let us know within 24 hours of receipt. To help us investigate and improve our service, we may request a clear photograph of the damaged bouquet. Once we receive the details, our team will assess and provide a suitable solution as quickly as possible.
Refund & Replacement Options
Your satisfaction is paramount. If a genuine issue is found with your flower delivery—whether due to damage or lack of freshness within the guaranteed window—we offer the following options:
- Replacement: We will re-deliver a fresh arrangement of equal value at the earliest available opportunity.
- Refund: If a replacement is not suitable, we can process a full or partial refund depending on the nature of the issue.
All refund and replacement requests are reviewed on a case-by-case basis to ensure fairness and continued trust in our local Ickenham florist service.
Complaints Process
We want every customer to be delighted with our blooms and service. If for any reason you are unhappy or wish to make a complaint about your flower order, please reach out to us with your order details and a description of the problem. Our dedicated customer care team will acknowledge your enquiry promptly and will aim to resolve all issues within three working days. We appreciate your feedback, as it helps us maintain the highest standards for the Ickenham community.
Trusted by Ickenham’s Households and Businesses
Flower Delivery Ickenham is proud to be your local florist, delivering fresh and beautiful arrangements to both residential and commercial clients. We believe in transparency, fairness, and the genuine joy that fresh flowers bring. Thank you for trusting us to brighten your special moments and everyday occasions across Ickenham.
